Online Bill Pay

Online Bill Pay will redirect you to our patient payment portal website when you click the link below. Separate login information will be required. You can create an account on the patient payment portal website using the “Create an Account” link and the information from your statement or you can select the “Pay Now” link and enter the information from your statement to make secure online payments without creating an account.

Change HealthCare, the parent company for Pay My Doc is experiencing connectivity issues.
These issues have temporarily interrupted access to the Pay My Doc site.
To process payments while the site is down, please call the phone number referenced on your patient statement.

Click Here to Pay Now With
The PayMyDoctor service is unavailable at this time.

Online Bill Pay Frequently Asked Questions:

Can I pay more than the amount on my statement?

The patient payment portal maintains information from patient statements generated on the date statements were created. For full account balance and information, please go to the provider office or call the phone number on the statement you received. Payments made through the patient payment portal are reflected on this website.

Can I make payments on my balance?

To set up a payment plan arrangement, please contact the number on your statement. The patient payment portal will allow you to set up online payment plans. You must have a balance of $50.00 or more to set up online payment plans. If your balance is less than $50.00, the online payment plan option is not available to select. In addition, you cannot set up online payment plans for less than $25.00 per month.

Who do I call for questions regarding my account?

The phone number on the statement you received or go to the provider’s office.

Can I enroll in e-statements?

Yes, if you create an account, you can select your billing preference to “Email.” Be sure to remove the check from “Print” billing to prevent future paper statements.

Can I add additional patients to my user account?

In order to register an account, you must have a statement for one patient. Once a user account is created, you can add additional patients to your user profile using their statement information. This is helpful when multiple members of a family are seen by the same healthcare provider.

Can I make payments to multiple providers through the same user account?

Each provider or group office is assigned an individual account, starting with a “v” above the responsible party’s name, which directs payments to the appropriate provider. If providers have the same “v” account number, payments can be combined.

Can I register a user account if I have not received a patient statement?

Only patients who have received a statement may register a user account with the patient payment portal using the required information provided on the statement.

Which credit cards does my provider accept?

All providers enrolled with the patient payment portal accept MasterCard, Visa, Discover, and American Express through the online patient payment portal. When making a payment, users will select from a drop-down list of cards accepted by Integrated Providers.

Do Integrated Providers accept debit cards?

The patient payment portal can process PIN-less debit cards as long as the card is from an approved credit card network (i.e. Visa).

What if I forgot my username or password?

Your e-mail address serves as your sign-in to access your user account. To retrieve your e-mail address, click “Forgot your username and password?” on the sign in screen and complete the fields to retrieve the requested information.

Is my personal information secure?

Emdeon, the creator of the patient payment portal, is a leading provider of revenue and payment cycle management, is committed to maintaining the integrity of customers’ and users’ data on their secure, encrypted site and is secured by Norton.

Will I get a confirmation receipt for my payment?

You will receive a payment confirmation message at your registered e-mail account.

Can I view my recent payments and past statements?

On the “My Account” tab you can view recent payments and past statements

Your provider’s office has partnered with
to provide this enhanced patient payment solution.