Where do I find the information I need to access my account?

The information you need should be available on your most recent statement.

Is it safe to pay bills online using your service?

We are committed to protecting your personal information. Whenever you are paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else. Security is maintained by industry-standard SSL/TLS (secure socket layer / transport layer security) encryption and decryption technology. The SSL/TLS protocol is used to ensure that your information is sent directly to us, and that only we can decode it. Please take notice of our security certificate listed on our online payment site. The payment site you are accessing meets all Payment Card Industry (PCI) regulations and certifications.

I have a saved payment method and need to update it. How do I make changes?

You may edit your saved payment method by logging into your account, clicking on your name in the upper right corner, and then selecting My wallet. Your saved payment method(s) will be listed. You have the option to click on any of the saved methods to make changes or add a new payment method.

I made a payment but my balance hasn't changed. Why?

Your balance will not change immediately after making a payment. We need time to process and post your payment to your account before your balance will change. Please check back after a few days.

I didn't get my payment confirmation email. Is there a way to send or print a copy?

Yes. While logged into your account, click on “View payment history” and then “View receipt” to print a copy. To email or text yourself a copy, click on “Account activity” and then click on the payment you made. You will then have the option to “Send email receipt” or “Send text receipt”.